Delivery & Returns
We dispatch all orders via couriers or Royal Mail based on post code destination, our appointed couriers may use a third party for final delivery. In all cases a signature is required on delivery of your order.
Should you request that a parcel is left without signature, you waive all rights to make claims on failure to deliver, missing items or damaged goods.
Shipping costs are based on weight and on the destination.
Claims for missing parcels must be made within 14 days of placing your order. However, claims, refunds and replacement products or service may take up to 25 days from the day of dispatch due to the user conditions of our couriers. In all cases we will endeavour to provide alternative solutions where it is reasonable to do so.
||Free Delivery over £100
|UK Next Day
||Order before 3pm Monday - Thursday
||Order before 3pm Friday
|N Ireland, Highlands & Islands
||Delivery in 2 to 3 working days
As long as your purchased garment returns in its original state and shows no evidence of wear or deliberate damage, you will get a full refund with 14 days of your purchase. We do not accept the item back if the labels are off, if its over 14 days or if the item has been worn.
To request a refund/returns number please by e-mail using the "Contact us” page.
Refunds can only be made to the original card of purchase.
Please note that you are entitled to cancel your order if you so wish provided that you exercise your right no longer than eight working days after the day on which you receive the products.
If you wish to exercise your right to cancel products after your order has already been despatched please follow the procedure set out in our Returns policy.
Please note that your right to return products does NOT apply to products which fall into the following categories unless they are faulty:
- Goods made to your specification
- Perishable goods (for example food and articles of food)
- CD, DVD, tapes or other recording media, software or videos if their seal is broken.
- Underwear, swimwear, lingerie, eyelashes, earings and fancy dress wear.